Warranty & Product Registration Info

PRODUCT REGISTRATION INFORMATION

THANK YOU FOR PURCHASING A GRINDHOUSE™ PRODUCT.
REGISTER YOUR PRODUCT TODAY TO ACCESS A WIDE RANGE OF BENEFITS INCLUDING:

Receive quick and easy access to product manuals, replacement parts, tips and more.
Receive the latest information about new Grindhouse products and technologies.
Worry-free online storage of proof of purchase (no need to keep physical copies).
Receive special offers, sales, and contests.
Be contacted in the unlikely event a safety notification is required.
WHEN YOU REGISTER YOUR PRODUCT YOU ARE ENTERED INTO A MONTHLY
FREE PRIZE DRAWING
So what are you waiting for? Register now!
Register My Grindhouse Product


WARRANTY INFORMATION

All Grindhouse products are built with quality in mind.
Every unit is backed by our outstanding Service Program that covers against warrantied damages and defects found to be a result of manufacturer.  If your Grindhouse product doesn’t work, we’ll make it right, guaranteed!

What is Needed?
Grindhouse Warranty Service does require some information before we can process your claim.
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An image of the original proof of purchase. 
We also accept an image of the line on your credit card/bank statement showing your purchase date if you are unable to locate your original receipt.
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An image of the device in question
This is for your claim file, as well as helpful information for our product development team that tracks manufacturer defects.
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An image of the device serial number when applicable.
This number can be found on a small silver sticker usually directly underneath the foam product packaging in the original box. 

What is Covered?
Defective materials or workmanship. Each product is unique and carries varying warranty coverage, so consult product manual for specific details. Our vaporizers, their batteries, and chargers are covered for a period of 6 months from the original date of purchase. Glass mouthpieces and replaceable atomizers/coils are covered for 10 days after the original purchase date/arrival date for manufacturer's defects only, not for accidental or intentional breakage.

What is Not Covered?
Grindhouse Warranty Service does not cover against normal wear and tear by the user; damages caused by dropping (intentional or accidental), submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship.
Grindhouse Warranty Service is only eligible to customers with a valid proof of purchase. We are unable to do Warranty Service on already Warranty Serviced items.

What Will Void My Warranty?
Damages caused by use of Grindhouse products with any unlicensed item or any accessory not approved for usage with Grindhouse Vaporizers; or damages and defects that result from usage of the product for illegal purposes.
Grindhouse Warranty Service is NON-TRANSFERABLE
Grindhouse Warranty Claims are available in the United States and Canada ONLY!
Grindhouse does not honor warranty claims from outside these locations.

How Do I File a Warranty Claim?
If you feel that your product qualifies for warranty servicing, please proceed to the Electronic Warranty Claim Form below for your specific unit. Fill out the claim form, list a detailed description of the issue(s) you are experiencing, and upload a copy of your dated proof of purchase or original sales receipt.

Submit Warranty Claim